Privacy policy

Privacy is important to us! Thank you for visiting our website. We take the protection of your personal data very seriously. We therefore strive not only to provide a fully fledged online offering but also to guarantee your right to determine when and within what limits your personal information is communicated to others. The legal grounds are, in particular, the European General Data Protection Regulation (GDPR), the new German Federal Data Protection Act (Bundesdatenschutzgesetz-neu – BDSG-neu) and the German Telemedia Act (Telemediengesetz – TMG).

1. What do we do with your information?

We process and use personal data voluntarily entered by you on our website in order to maintain our customer relations, to inform you and for order processing. The data required for this may be passed on to service providers. However, we will neither sell your data to third parties nor otherwise market them.

2. When do we collect, process and use your personal information?

On this website, data are collected and stored using software from etracker GmbH >> for the purposes of our marketing and ongoing improvement of our website, for which cookies may be used. For this, pseudonymised usage data are collected. These include your IP address without the last three digits. The domain addresses you visited prior to our website, the bandwidth of your Internet connection or your provider are not analysed. The etracker software settings we use meet the requirements of the highest data protection supervisory authorities. You may object to such collection and storage of data with future effect at any time >>.

In addition, each time a user accesses this website and each time a file is requested, access data about this process are stored by us and, in some cases, by third parties, in the form of log files. This is done solely to protect our systems. Each log file consists of the following:

  • The website from which you accessed our page;
  • The IP address;
  • The date and time of access;
  • The client request;
  • The http response code;
  • The volume of data transmitted;
  • The information about the browser and operating system you use.

Where it is possible to enter personal or business data (e.g. e-mail addresses, names, addresses) on the website – for instance, using a contact form – you provide us with these data on an expressly voluntary basis. We only use the personal data transmitted in this way for the purpose for which you provided them to us; in the case of the contact form, to make contact with you or to answer your query. In the course of processing your queries, your orders and your use of our services, we in some cases engage subcontractors, who only receive the requisite data to carry out this engagement and use them for that specific purpose. Furthermore, the service providers are contractually bound to adhere to this privacy policy.

3. What actions can I take against data storage?

You have the right to access, on request and free of charge, the personal data stored on you. Furthermore, under the European GDPR and the BDSG-neu, you have a right to opt out of the use and/or transmission of your data for marketing purposes. In addition, according to the statutory provisions, you have a right to the rectification, restriction and erasure of these personal data. If you wish to exercise these rights, please contact our Data Protection Officer in writing:

Sven Naucke
Winterhuder Weg 76
22085 Hamburg

or by e-mail to

4. What are cookies and are cookies used?

In order to make your visit to our website as convenient as possible, we use cookies to display the product range. Cookies are small text files that are stored locally in the Internet browser cache on the website visitor’s device.

Of course, you can configure your browser not to accept the storage of cookies on the hard disk or to delete cookies that have already been placed.

The following explains how to do so for two popular browsers.

For Internet Explorer:

  1. Open Internet Explorer and select the Tools button.
  2. In the Safety menu, select Turn on Do Not Track requests.

For Firefox:

  1. Open Firefox and select the Settings menu.
  2. Under the menu item “Privacy & Security” go to “Browser Privacy”.
  3. Choose the level of tracking protection you want by selecting Standard, Strict or Custom.

If you use a different Internet browser, then please refer to the Help function of your browser or software manufacturer for instructions on how to prevent and delete cookies.

5. Links to other websites

Our website contains links to other websites. This privacy policy only applies to our website. Please note the privacy policies of the linked websites. We take no responsibility for third-party content made available for use via links nor do we adopt such content as our own. The provider of the linked website is solely liable for illegal, incorrect or incomplete content as well as for damages arising as a result of the use or non-use of the information. The editorial staff is only responsible for external links if it has positive knowledge thereof, i.e. including any unlawful or criminal content, and it is technically possible and can reasonably be expected for their use to be prevented.

6. Do you have any further questions?

If you have any further questions about the collection, processing and use of your personal data, then please contact our Data Protection Officer at: